FAQ

Ordering and delivery

How long will my order take?

7 to 14 days from order to delivery. Roughly 1–2 days for us to dispatch, 5–10 days in transit, and 1–3 days for customs and local delivery.

What is a KoliPlus customer code and why do I need one?

It is a free personal code from our cargo partner that lets them match an incoming parcel to you. Registration takes a few minutes and you reuse the same code for every order. Details on the How to Order page.

Do you deliver outside Baku?

Yes, across Azerbaijan wherever our cargo partner delivers. Delivery to regional addresses can add a day or two.

Is there a minimum order?

No. Order one sunscreen if that is what you need.

How much is shipping?

The cargo fee is charged by KoliPlus based on your parcel's actual weight and paid to them on delivery. It is not included in the price you pay us. This works out cheaper than a flat rate for most orders.

Will I pay customs duty?

Azerbaijan allows personal imports up to a duty-free threshold. Orders above it may attract charges payable on delivery. If you are planning a large order, message us first and we will help you structure it.

Products

Are your products authentic?

Yes. Everything is sourced through established beauty wholesalers, arrives sealed in original packaging with batch codes intact, and is never repackaged or relabelled by us.

How fresh is the stock?

We order weekly rather than holding large inventory, so shelf life on arrival is typically well over a year. If anything arrives with under six months remaining, we replace it.

Can you get a product you do not stock?

Often, yes. Message us with the product name and we will tell you whether it can go on the next weekly order and what it would cost.

I do not know where to start with Korean skincare.

Start with three steps: a gentle cleanser, one moisturiser, and a sunscreen. Add a serum once that is a habit. The Everyday Glow edit is built exactly this way, or message us with your skin type and we will suggest a routine.

Do you sell samples?

Not as a separate product, but we include sachet samples with orders when suppliers provide them.

Payment and account

What currency are prices in?

US dollars. Your bank converts at its own rate on the day of purchase.

What payment methods do you accept?

The payment options available to you are shown at checkout.

Do I need an account?

No. You can check out as a guest. An account just saves your details and order history.

Still have a question?

Email contact@kedobeauty.com, message +82 10 6494 2994 on WhatsApp, or send us a DM at @kedo.beauty. We answer within a business day.