Shipping & Delivery

Where we ship

We currently deliver across Azerbaijan, including Baku, Ganja, Sumgait, and regional addresses served by our cargo partner. If you are outside Azerbaijan and want to order, message us before checking out.

Delivery time

7 to 14 days from order to doorstep. Broken down:

Order processing and dispatch	1–2 business days
International transit	5–10 business days
Customs and local delivery	1–3 business days

Orders placed on Friday afternoon or over the weekend are dispatched on the next working day. Korean and Azerbaijani public holidays can extend transit.

Shipping cost

Your Kedo order covers the products. The cargo fee is charged separately by KoliPlus, based on the actual weight of your parcel, and is paid to them on delivery.

We do this deliberately. Building a flat shipping estimate into product prices means light orders subsidise heavy ones. Paying real weight is cheaper for most customers, especially small orders.

Your cargo customer code

Every order needs a KoliPlus customer code, entered on the cart page before checkout. It is free to register and takes a few minutes. Full instructions are on the How to Order page.

Without a valid code, the cargo company cannot match your parcel to you and we cannot ship it.

Customs and duties

Parcels are declared under your name and delivered to your address. Azerbaijan applies duty-free thresholds to personal imports; orders above the current threshold may attract customs charges, which are payable by you on delivery.

If you are planning a large order and want to understand the threshold first, message us and we will help you split it sensibly.

Tracking

You will receive a confirmation email when your order is dispatched. Once the parcel reaches Azerbaijan, KoliPlus will contact you directly by SMS or through their app with delivery or pickup details.

If it has been more than 14 days and you have heard nothing, email contact@kedobeauty.com with your order number and we will chase it.

Damaged or missing items

Check your parcel when it arrives. If anything is broken, leaking, or missing, photograph it before unpacking further and contact us within 48 hours. See Returns & Refunds for how we handle it.