Refund Policy

We stand behind every parcel we send. Because our products cross an international border, our policy separates problems we caused from changes of mind.

Always covered — full refund or replacement

• Items damaged, broken, or leaking on arrival
• Wrong item sent
• Items missing from your parcel
• Products arriving with less than six months of shelf life remaining
• Any product that is not what we described it to be

Report these within 48 hours of delivery to contact@kedobeauty.com or on WhatsApp at +82 10 6494 2994, with your order number and photographs of the parcel and product taken before unpacking further. In most cases we resolve it from the photographs alone and you keep the item.

Change of mind

Unopened, sealed products may be returned within 14 days of delivery. Contact us first for return instructions. Return shipping is at your cost, and the refund covers the product price only, not the original cargo fee.

We cannot accept returns on opened cosmetics, for hygiene and safety reasons.

Skin reactions

We cannot refund a product because it did not suit your skin. Full ingredient lists are shown on every product page, and we recommend patch testing new actives. If a product caused a genuine reaction, please tell us anyway — we track it.

Cancellations

Orders can be cancelled in full at any time before dispatch. Once dispatched, an order must be handled as a return.

Refund timing

Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank may take several days more to show the credit.

Customs charges

Customs duties or import taxes assessed on your parcel are set by the authorities, not by us, and are not refundable through Kedo Beauty.

Full details

See Returns & Refunds for step-by-step instructions on reporting a problem.